Terms & Conditions

Effective date: April 3, 2023

Welcome to the Root Family Medicine website (“Site”). Please read these Terms and Conditions carefully before using the Site.
By accessing or using this Site, you agree to these Terms. If you do not agree, please do not use the Site.

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1. Medical Information Disclaimer

The information on this Site is provided for general educational purposes only.

It is not medical advice and does not replace care from your clinician.

Using this site does not create a doctor-patient relationship. Medical advice is given only during adn established visit (in person or via telehealth platforms).

If you have a medical emergency, call 911 or go to the nearest emergency department.

2. No Emergency or Urgent Communication

This Site is not monitored for urgent messages.

  • Do not use this Site to report urgent symptoms.
  • Do not send private medical information through general contact forms.
  • Secure messaging, when available, is provided only through approved patient portals.
3. Privacy & HIPAA

Root Family Medicine is committed to protecting your privacy.

Your use of this Site is subject to our Privacy Policy and Notice of Privacy Practices, which explain how personal and health information is handled.

We comply with:

  • HIPAA and HITECH
  • Massachusetts Data Security Laws (M.G.L. c. 93H and 201 CMR 17.00)

Please note that general website communications may not be secure.

4. Use of Website Content

All content on this Site—including text, images, logos, and design—is owned by or licensed to Root Family Medicine and protected by law.

You may: view or print content for personal, non-commercial use

You may not: copy, reuse, publish, or modify content without written permission

5. Website Availability & Accuracy

We do our best to keep this Site accurate and up to date, but information may change without notice.

We cannot guarantee the Site will always be available or error-free.

Root Family Medicine may update or remove content at any time.

6. Third-Party Links

This Site may link to other websites for convenience.

We do not control or endorse third-party sites and we are not responsible for their content or privacy practices.

Visiting third-party sites is at your own risk.

7. Limitation of Liability

To the fullest extent allowed by Massachusetts law, Root Family Medicine is not responsible for damages related to:

  • Use of or inability to use this Site
  • Reliance on information found on this Site
  • Technical errors, interruptions, or inaccuracies
8. Your Responsibilities

By using this Site, you agree to:

  • Use it lawfully
  • Not attempt to damage, hack, or misuse the Site
  • Not submit false or misleading information
9. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, regardless of where you access the Site.

10. Changes to These Terms

We may update these Terms from time to time.
Continued use of the Site means you accept any changes.

11. Contact Us

If you have questions about these Terms, please contact:

Root Family Medicine
3 Edgewater Drive Suite 102, Norwood, MA 02062
508-928-7668

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