Privacy Policy

Effective date: April 3, 2023

Root Family Medicine respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect information when you visit our website.

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1. Information We Collect

When you visit our website, we may collect:

a. Information You Provide Voluntarily
  • Name, email address, or phone number (for example, through a contact form)
  • Appointment requests or general inquiries

Please do not submit personal medical information through general website forms.

b. Automatically Collected Information

We may collect limited technical data such as:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of visit

This information helps us improve our website and understand how it is used.

2. How We Use Information

We use collected information to:

  • Respond to inquiries
  • Improve website functionality and content
  • Maintain security and performance
  • Comply with legal and regulatory obligations

We do not sell or rent your personal information.

3. Health Information & HIPAA

Medical care provided by Root Family Medicine is governed by our Notice of Privacy Practices, not this website Privacy Policy.

  • This website is not intended for transmitting protected health information (PHI)
  • Secure communication is provided only through approved patient portals or systems

We comply with:

  • HIPAA and HITECH
  • Massachusetts Data Security Laws (M.G.L. c. 93H and 201 CMR 17.00)
4. Cookies & Analytics

Our website may use cookies or similar technologies to:

  • Improve site performance
  • Understand visitor behavior

You may adjust cookie settings in your browser if you prefer not to allow them.

5. Third-Party Services & Links

We may use trusted third-party services (such as analytics or scheduling tools).

  • These providers only receive information necessary to perform their services
  • Their use of information is governed by their own privacy policies

Links to third-party websites are provided for convenience. Root Family Medicine is not responsible for their content or privacy practices.

6. Data Security

We use reasonable administrative and technical safeguards to protect website information.

However, no website or electronic transmission can be guaranteed 100% secure.

7. Children’s Privacy

This website is intended for general audiences.

  • We do not knowingly collect personal information from children under 13
  • If you believe a child has submitted information, please contact us
8. Changes to This Policy

We may update this Privacy Policy from time to time.

  • Updates will be posted on this page
  • Continued use of the website means you accept the updated policy
9. Contact Us

If you have questions about this Privacy Policy, contact:

Root Family Medicine
3 Edgewater Drive Suite 102, Norwood, MA 02062
508-928-7668